If you have questions about your subscription, you've come to the right place. We're committed to helping you quickly resolve any issues that come up, and happy to answer your questions. Our goal is that you be entirely satisfied with your experience with Inside Philanthropy.
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How Do I Login?
If you're a subscriber, Inside Philanthropy should recognize you and automatically log you in. No further action is needed to access all content. If the site doesn't recognize you and you're hitting the paywall, login at the bottom of the paywall screen using the email and password associated with the account. Or click on the login link in the upper right corner of the site.
How Do I Know If I’m Logged In?
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How Do I View My Account Information?
If you want to see or change your account information, visit the My Account page by clicking the link at the top of the website. Login using the confirmation email you signed up with and the password you created. Once you've logged in, you can see and modify your account information.
I Am Having Problems Subscribing
If you’re trying to signup without success, please make sure that pop-up windows are enabled and that you’re not missing any popup windows appearing out of sight on your computer. If you’re still having problems, here are a few things you can try: a) open a new window in your current browser and try to signup again on the Subscribe page; b) open a private (incognito) window on your browser and try to signup again; or c) visit the Subscribe page using a different browser. If you’re still having problems, email us at email@example.com and we'll help.
Can I Pay by ACH, Check, or Other Means?
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How Do I Generate a Receipt?
Save the email confirmation of your subscription as a receipt. For additional receipts, visit the My Account page. Login and click on Payments & History to either download a PDF of your receipt or have it emailed to you.
How Do I Cancel My Subscription?
To cancel your subscription, login to your user account at the My Account page. To turn off the auto-renew, click on the green oval. You will not be charged again. You'll have full access to IP until your subscription expires. You can also cancel by emailing your request to email@example.com.
How Do I Change the Email or Password Associated with My Account?
Login at the My Account page and click “Profile.” Then you will have the option to change both your email and password.
I Forgot My Password. How Do I Get a New One?
If you’ve forgotten your password and hit the paywall, click the login link at the bottom, enter your email, and then click “I Forgot My Password.” Or visit the account page and follow the same steps when a sign-in window pops up.
I Tried to Reset My Password But Didn’t Get a Reset Code
If you’re trying to reset your password but don’t receive a reset code in your email inbox, make sure to check your spam folder or, if you’re using Gmail, your “promotions" folder.
I’m a Subscriber, But I Keep Hitting a Pop-up Window Blocking Content
If you’re hitting the paywall curtain asking you to subscribe, and can’t access content, you’re not logged in. Click the link at bottom of the paywall to login using your email and password. Reset your password if you’ve forgotten it.
Why Is My Email Not Being Recognized?
If your email isn't recognized by the system when you're logging in, double check to make sure you are using the email you signed up with. See if you can locate the original confirmation of your subscription by searching your inboxes using the words "Inside Philanthropy Subscription." Or email us at firstname.lastname@example.org and we'll help.
I’m Using the Right Email, But Still Can’t Access the Site
If you’re doing everything right, and you’re still blocked from accessing content on the site, double check at My Account page to verify that you are an active paid subscriber and that your subscription hasn’t lapsed. Then, try doing the following: a) clear cookies and cache in your browser; b) enable third-party cookies; and c) turn off any ad blocking apps and also make sure that your browser allows standard pop-ups. Users often encounter problems logging in because third-party cookies are not enabled on their browser, so make sure they are!
How Do I Change My Method of Payment?
To update your payment method, login at the My Account page. Then click on the arrow next to “Manage,” then “Update” renewal payment method. You can swap in a different credit card or choose the ACH option. If you add a new credit card, make sure to select the new card as your primary means of payment and then click on the “Update” button.
My Credit Card Isn’t Working
Sometimes we are unable to process a renewal or upgrade payment on your card even though it isn’t expired. If this happens, you need to call your bank to authorize the payment. You will need to get our merchant code before you call. Please contact email@example.com
How Do I Change from a Monthly or Quarterly Subscription to an Annual Membership?
Just click on the “Upgrade” button on your account page. You will save as much as 30% and the new pricing will start immediately.
How Do I Stop Automatic Renewal for My Subscription?
Log in at the My Account page and switch off auto-renew.
I Was Accidentally Billed, How Do I Get a Refund?
If you feel you were billed against your wishes and want a refund, please email us at firstname.lastname@example.org
Do You Offer a Group or Institutional Rate?
Yes. For details, please visit our institutional membership page.
How Do I Switch a Single-user Subscription to an Institutional Subscription?
Click on the “Upgrade” button on your account page and choose the institutional subscription package you want. You will then have the option to add additional users to the account and send invites to these users to register for access. If you wish to add users who already have access to IP, please contact email@example.com.
How Do I Add or Remove Users to an Institutional Subscription?
Log in at the My Account page and click the Manage tab on the right. You will see an option to add or remove users to your shared subscription. When you input new emails, be sure to click the checkmark to the right of the email field to complete the process. Users will then automatically receive an invitation to register for access. If you wish to resend the invitation later, click on the email icon next to the user’s name.
How Do I Accept an Invitation to an Institutional Subscription?
Users added to a shared subscription will automatically get an email invitation to register for an account. After clicking the link in the email, or pasting the URL in your browser, you will be taken to a popup on the site that allows you to register a new account. Make sure to enter your email exactly as it is shown since it’s case-sensitive. Once you have registered, you must click the “Redeem” button on the account page. You will then have access and be able to manage your account including changing your email and password. (If you get a message saying “Could not redeem access,” please contact firstname.lastname@example.org.)
How Do I Upgrade an Institutional Subscription to Allow for More Users?
Click on the “Upgrade” button on your account page and choose an institutional subscription with more users. You will then be able to add more users to your account. When you input new emails, be sure to click the checkmark to the right of the email field to complete the process. If you wish to downgrade your subscription, please contact email@example.com.
Do You Offer Free or Discounted Subscriptions?
Yes. Inside Philanthropy regularly provides discounted or complimentary access to individuals and organizations who cannot afford our regular price. We make these decisions on a case-by-case basis. Click here to apply for a free or discounted subscription. We also provide temporary access to journalists and to individuals and organizations that IP has written about.
Do You Offer a Student Discount?
No, not at this time. But we regularly provide complimentary access for student and faculty researchers studying philanthropy.
Other Questions or Problems?
Please direct queries about your account to us at firstname.lastname@example.org.